2013 Registration document and annual financial report - page 82

Registration Document 2013
Corporate responsibility
Environmental commitments
Among the various hotel business operations:
more than two thirds of the waste is concrete, wood, furniture,
non-hazardous waste and other scrap from hotel
and refurbishment projects;
nearly a quarter concerns
energy-related waste
, stemming from
fuel extraction and preparation;
compared to the other aspects of our business,
hotel operating
, comprising guest waste, packaging, food waste, etc.,
still represents only a limited proportion, at 5% of the total.
Nevertheless, it is being carefully tracked, both for reasons of
cost and for its environmental impact, since some of it – such
as remote control and magnetic card reader batteries, compact
fluorescent tubes or electrical and electronic waste – is potentially
environmentally hazardous. In this case, special attention is
paid to identifying local service providers capable of recycling
hazardous waste.
Following the annual review of suppliers based in five countries
(Switzerland, Australia, Austria, the United Kingdom and Germany)
and serving 366 hotels, the main types of operating wastes were
mapped to provide a glimpse of the wastes produced by a hotel.
Waste produced by main category
Unsorted, nonhazardous waste
Food waste
Paper and cardboard
NB: certain hazardous wastes like batteries and light bulbs, which are recovered
by service providers, have been classified in unsorted, non-hazardous waste even
though they are sorted and managed separately.This is because the data reported
by the service providers are still not consistent enough to be recorded in a separate
While waste is produced everywhere in a hotel – restaurants,
guest rooms, meeting rooms, bars, offices, reception desks,
car parks, etc. – guest rooms and food services account for
70% of the total. Indeed, by itself a restaurant can generate
up to 60% of a hotel’s waste.
Waste management
Charter 21 recommends
sorting and recycling
12 types of waste.
In general, waste and compliance issues are tracked
the SET
application and the ISO 14001 certification process.
In addition, discussions are underway concerning themanagement of
construction and refurbishment
waste. An initial attempt involved
the launch of the innovative reBorn program designed to recover
and resell furniture scrapped during refurbishments, particularly on
online consignment and auction sites. This pilot program yielded
many lessons but also revealed certain limitations that have to be
remediated before wider deployment.
Today, French polluter pays legislation applicable to the furniture
industry is enabling the development of new channels and facilitating
the management of this waste.
In 2011, the OPEN sustainable development management application
(see page 68) was expanded with a
waste management
that makes it possible to track, based on data reported by the hotels,
the amount of waste produced, its related costs and its recycling,
with aggregate views at the hotel, country, brand and Group levels.
By 2015, Accor is committed to having 85% of the hotels recovering
and recycling the most problematic waste,
at the least paper,
cardboard, toner cartridges, batteries and compact fluorescent light
bulbs and tubes. In 2013, 86% of hotels had such waste recovery
programs in place.
Percentage of hotels recycling their toner
cartridges, batteries, compact fluorescent
light bulbs and tubes and paper & cardboard
2015 Objective: 85%
Number of applicable hotels
3,757 3,080 3,401
Response rate
94% 92% 93%
1...,72,73,74,75,76,77,78,79,80,81 83,84,85,86,87,88,89,90,91,92,...344
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