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Corporate Responsibility

ENVIRONMENTAL REPORT

Number of applicable hotels 1,285 927 503 203 162 3,080 3,757 / Monitor and analyze use monthly 88% 98% 95% 97% 94% 93% 94% -Use energy-efficient bulbs for 24/7 lighting 92% 96% 95% 99% 91% 94% 90% +6% Use energy-efficient bulbs in guest rooms 87% 88% 87% 95% 84% 88% 87% +4% Use energy-efficient bulbs for outdoor signage 64% 65% 75% 71% 77% 67% 56% +22% Use energy-efficient bulbs for frontage lighting 61% 70% 71% 87% 72% 68% 65% +9% Insulate pipes carrying hot/cold fluids 89% 97% 88% 96% 88% 91% 90% +2% Ensure optimal settings on equipment 91% 97% 85% 97% 96% 92% 92% +1% Use a timer for frontage lighting 92% 93% 86% 78% 94% 91% 70% +9% Use speed controllers for pumps and fans 12% 37% 51% 44% 41% 30% 19% +5% Recover energy from the ventilation system 22% 48% 26% 16% 34% 31% 25% -Use energy-efficient boilers 64% 76% 59% 84% 67% 68% 62% +5% Have a central light switch in guest rooms 46% 42% 69% 62% 69% 51% 36% +8% Use a building management system to manage energy use 15% 40% 37% 30% 36% 28% 18% +5% Number of applicable hotels 325 364 354 167 103 1313 1202 / Use energy-saving minibars 78% 74% 69% 80% 79% 75% 75% +1%

Latin Total scope % change at Europe America Rest of reporting comparable

Charter 21 Results

excl. Asia-and the of the

2012 scope of Managing energy use France France Pacific Caribbean world

2011 reporting*

* Hotels reporting data in both years.

Actions involving minibars concerned 43% of reporting hotels.

Renewable energies

Increasing the use of renewable energy is one of the 21 commitments of the PLANET 21 sustainable development strategy, with the goal of having 10% of the hotel base equipped with renewable energy facilities by 2015.

As of year-end 2012, solar power panels had been installed in 145 hotels, representing a total surface area of 14,576 square meters and annual output of 7.5 GWh.

In France, solar heating systems are being developed in partnership with the French Agency for Environment and Energy Management (ADEME) following a framework agreement signed in 2007. France alone accounts for almost 40% of solar energy installations, with 55 units producing 1.7 GWh of energy in 2012.

Hotels equipped with solar panels rarely report precise power generation data, which is hard to measure. For the majority of these hotels, output has therefore been estimated based on the reported panel surface area.